Cinderite was created to make your plants and family happy.

We back that up with our liberal return policy.


If you are not pleased with any of your purchases from, just contact us for an RMA number, and ship any unused product back to us within 60 days and we will give you a full refund.

*Only purchases made directly from qualify for our 60-Day Money-Back Guarantee. For all other Cinderite purchases, please contact your authorized reseller for merchant guarantees.

To initiate a return, please email us at or by calling us at 800-710-2737 to obtain an RMA number.


We will initiate your refund in full using your original payment method within 2 business days after receiving the product back at our facility.


Shipping within the 48 US states is Free, and 9.90 to Alaska & Hawaii. Shipping is sent through a 3rd party shipping company and orders normally ship 1 day after order placement. An email will be sent when your order has shipped with tracking information.

We do ship internationally for orders over 100.00. Please reach out to us with your address so we can properly quote you a shipping cost.

If you have any questions about this policy, please contact us at 800-710-2737 or via email at